Privacy Policy

First Facades Pty Ltd

Last updated: 12/09/2025

At First Facades Pty Ltd, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website, products and services.

1. Information We Collect

We may collect the following types of personal information:

  • Your name, company name and contact details (phone, email, address)

  • Project or site details relevant to our quoting and installation services

  • Payment and billing information

  • Any information you submit through online forms, email, or when requesting a quote

  • Technical information from your use of our website (e.g. IP address, browser type, cookies).

2. How We Collect Information

We may collect personal information when you:

  • Submit a request for a quote or project consultation

  • Communicate with us by phone, email, or via our website

  • Engage us for the manufacture and/or installation of windows, doors, or balustrade systems

  • Visit our website (cookies and analytics tools may be used).

3. How We Use Your Information

We use personal information to:

  • Provide quotes and deliver our products and services

  • Communicate with you about your project, invoices, and updates

  • Improve our products, services, and website

  • Comply with legal and regulatory requirements.

We will not sell or rent your personal information to third parties.

4. Disclosure of Information

We may share personal information with:

  • Our employees, contractors, and installers as required for your project

  • Service providers such as IT, website hosting, and accounting software providers

  • Regulators or government bodies, if required by law.

All third parties are required to keep your information secure and only use it for the agreed purpose.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

6. Access and Correction

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us at:

📧 accounts@firstfacades.com
📞 (07) 2142 1793

7. Website Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve user experience and measure website performance. You can disable cookies in your browser settings if you prefer.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions or complaints about how we handle your personal information, please contact us:

First Facades Pty Ltd
📧 accounts@firstfacades.com
📞 (07) 2142 1793

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.